RETURN POLICY

Returns / Exchange Policy

We want to make it simple and easy for you to return or exchange a purchase if you're not satisfied with it because at the end of the day we want our stuff to make you happy.

Here's what you need to know about our return policy:

Change of Mind Returns

If you wish to return an item because you have changed your mind that's okay with us, we'll offer you a credit note provided that:

You return the item within 14 days of purchase;
Your item must be in new and unused condition;
You have proof of purchase.
Your product is not a Gift Voucher.
You are willing to pay for the return postage, if purchased online, and understand the postage charges on your original order are non-refundable.

Online Returns

If you would like to return an internet order you'll need to contact us first.

Other Returns

We will repair, exchange or refund a product where:

The product is faulty or is not of acceptable quality;
The product is not fit for its intended purpose;
The product does not match the sample or our description;
The item has not been misused, physically damaged or neglected; and
You have proof of purchase.

Depending on the product and issue we may need to return the item to the manufacturer’s repair agent to determine the nature of the problem.

Kendama Australia reserves the right to assess the condition and age of returned goods prior to providing a repair, exchange or refund.

Gift Vouchers

Gift vouchers are not redeemable for cash.